Frequently Asked Questions

How many bundles do I need?

Normally 3-4 bundles are enough for a full head, if the length reaches 20 inch, I suggest you can order 4 bundles. Or you can also combine a closure or frontal to make a full head.

Will the hair be shedding or tangle?

Shedding

A few strands initial shedding of new hair is normal. We always suggest customer seal weft before installing and brushing it with wide-tooth comb. Excessive shedding will cause by weft cutting or dryness. Please always seal the ends if you cut weft for installation and keep it moisturized.

Tangle

Usually, our hair will not tangle because it is cuticle intact human hair. However, dryness, oil & dirt build-up, salt water or not combing out daily will lead to tangle and shedding. Please follow hair care instruction and use good shampoo & conditioner to wash hair twice a week.

Does the hair have a bad smell?

Promise no corn-chip chemical smell. Our hair is 100% chemical-free. We not only care about beauty but also our customer’s health! But we do cowash the hair in production process, so it may have a little shampoo smell.

Can the hair be colored or bleached?

Yes. The hair can be colored. However, we strongly advise that you seek a professional colorist to obtain optimal results and prevent over processing.

Can I shower or swim with lace wigs?

Yes, you definitely can. Well! You had better to put waterproof adhesive or tape on your lace cap when you swim.

It is recommended you to wash it after you swim with it. Anyway, you can exercise in your wig.

Is there any custom duties?

Custom duties depends on your country custom policy, we usually put low value on the invoice to avoid the potential tax. You can also tell us the value you want to declare when you place order.

What types of payment do you accept?

Online order we accept Paypal, Western Union, Money Gram, Alipay. Credit cards: VISA, MasterCard, American Express.

How to cancle or change my order?

Please contact us via email, whatsapp or a call with your order number and your request,and we will try to accommodate your request before your order enters processing at our warehouse. If your order is already in processing at our warehouse or has been shipped, we will not be able to cancel or change it. Customer service representative will provide the client with instructions and how to solve it.

SALES & ADVICE – CALL NOW: Whatsapp: +86 180 2747 5654 MAIL US: [email protected]

When will you ship the hair and How long is the shipping?

PROCESSING TIME is 24 hours and no later than 36 hours usually(Except holidays). Shipped By DHL/UPS/FEDEX.

  • America: 2 to 4 working days
  • Europe: 2 to 4 working days
  • Australia: 2 to 4 working days
  • Africa: 2 to 7 working days
  • Canada: 2 to 4 working days

Kindly note below:

  1. P.O Box is not acceptable.
  2. Unrestricted Address and Contact information.