TERMS & CONDITIONS
TERMS OF SERVICE:
Beibeihair is the operator of this website. When referring to the website, the terms "we", "us", and "our" all refer to Beibeihair. By using this website, you agree to all terms, conditions, policies, and notices stated here. Beibeihair provides users with access to information, tools, and services through this website.
When you visit our website or make a purchase from us, you are agreeing to our "Service" and are bound by the terms and conditions outlined in this agreement. This includes any additional terms, conditions, and policies that are referenced or available through hyperlinks. These terms apply to all users of the website, including browsers, vendors, customers, merchants, and content contributors.
Before accessing or using our website, it is important to carefully read and understand these Terms of Service. By accessing or using any part of the site, you are agreeing to be bound by these terms. If you do not agree to all of the terms and conditions outlined in this agreement, you will not be able to access the website or use any of its services. If these Terms of Service are considered an offer, acceptance is limited to these terms only.
If we add any new features or tools to our store, they will also be subject to our Terms of Service. You can always find the most up-to-date version of our Terms of Service on this page. We may update, change, or replace any part of our Terms of Service by posting updates and/or changes on our website. It's your responsibility to check this page regularly for any changes. If you continue to use or access our website after we post any changes, you're agreeing to those changes.
We use Shopify Inc. to host our store's online e-commerce platform, which enables us to offer our products and services to you.
SECTION 1 - ONLINE STORE TERMS
When you agree to these Terms of Service, you confirm that you have reached the age of majority in your state or province of residence, or that you have reached the age of majority in your state or province of residence and have given us permission to allow any of your minor dependents to use this site.
It is prohibited to use our products for any illegal or unauthorized activities. Additionally, while using our Service, you must comply with the laws in your jurisdiction, including copyright laws.
It is not allowed to send any harmful code, such as worms or viruses.
If you violate any of the Terms, your Services will be terminated immediately.
SECTION 2 - GENERAL CONDITIONS
At any given time, we maintain the right to decline service to any individual for any reason.
You acknowledge that your content, excluding credit card details, may be transmitted without encryption and may undergo modifications to comply with the technical specifications of connecting networks or devices. However, credit card information is always encrypted during transmission over networks.
By using the Service, you consent to refrain from reproducing, duplicating, copying, selling, reselling, or exploiting any part of the Service, including access to the Service or any contact on the website, unless you have obtained our express written consent.
The titles utilized in this agreement are solely for the purpose of convenience and shall not impose any restrictions or alterations on these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We cannot be held accountable if the information presented on this website is inaccurate, incomplete, or outdated. The content on this website is intended for general information purposes only and should not be solely relied upon for decision-making without consulting more reliable, accurate, complete, or timely sources of information. Relying on the content on this website is entirely at your own risk.
This website may include some historical information that is not current and is intended for reference purposes only. We retain the right to alter the contents of this website at any time, but we are not obligated to update any information on our website. You acknowledge that it is your responsibility to keep track of any changes made to our website.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Our product prices may change at any time without prior notification.
At any given time, we have the right to alter or terminate the Service (or any portion or material included in it) without prior notification.
We are not responsible to you or any third-party for any changes in pricing, modifications, suspensions, or terminations of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Our website offers a selection of products and services that are not available anywhere else. However, please note that these items may have limited availability and can only be returned or exchanged in accordance with our Return Policy.
We have taken great care to ensure that the colors and images of our products displayed in the store are as accurate as possible. However, please be aware that we cannot guarantee the accuracy of your computer monitor's display of these colors.
We have the right to limit the sale of our products or services to certain individuals, regions, or jurisdictions, but we are not obligated to do so. This decision will be made on a case-by-case basis. Additionally, we may limit the quantity of products or services that we offer, and we reserve the right to change the descriptions and pricing of our products at any time without notice. We also have the right to discontinue any product at any time. Please note that any offer for a product or service on our site is void where prohibited.
We cannot guarantee that the products, services, information, or other material you purchase or obtain will meet your expectations, nor can we assure you that any mistakes in the Service will be rectified.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We have the authority to decline any order you make with us. We may choose to restrict or cancel the amount of products purchased per person, household, or order at our discretion. These limitations may apply to orders made under the same customer account, credit card, and/or billing and/or shipping address. If we make any changes or cancel an order, we will try to inform you by contacting the email and/or billing address/phone number you provided when placing the order. We hold the right to restrict or forbid orders that we believe are made by dealers, resellers, or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
To obtain further information, kindly refer to our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We might grant you access to third-party tools that we do not monitor, control or have any input over.
You recognize and consent that we offer access to such tools on an "as is" and "as available" basis, without any warranties, representations, or conditions of any kind, and without any endorsement. We shall not be held responsible for any liability arising from or related to your use of optional third-party tools.
You are solely responsible for any use of the optional tools available on the site, and you should be aware of and agree to the terms set forth by the third-party provider(s) before using them. Any consequences resulting from your use of these tools are your own responsibility.
In the future, we may introduce new services and/or features on the website, such as new tools and resources. These new additions will also be governed by the same Terms of Service as the current offerings.
SECTION 8 - THIRD-PARTY LINKS
Third-party materials may be included in certain content, products, and services that are accessible through our Service.
This site contains links to third-party websites that are not associated with us. We do not review or assess the content or accuracy of these websites and we are not liable for any third-party materials or websites, or for any other materials, products, or services provided by third-parties.
We cannot be held responsible for any negative consequences or losses resulting from the acquisition or utilization of products, services, resources, content, or any other transactions made through third-party websites. It is important to thoroughly examine the policies and practices of these third-parties and ensure that you comprehend them before engaging in any transactions. If you have any complaints, claims, concerns, or questions regarding third-party products, please contact the third-party directly.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you choose to send us specific submissions or creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise, either at our request or without one, you agree that we have the right to use, edit, copy, publish, distribute, translate, or otherwise utilize your comments in any medium. We are not obligated to keep your comments confidential, compensate you for them, or respond to them.
By submitting comments, you agree that they will not infringe upon any third-party rights, such as copyright, trademark, privacy, personality, or other personal or proprietary rights. Additionally, your comments must not contain defamatory or illegal content, abusive or obscene material, or any computer virus or malware that could harm the Service or any related website. You must not use a fake email address or impersonate someone else when submitting comments. You are solely responsible for the accuracy and content of your comments. We are not responsible for any comments posted by you or any third-party, and we assume no liability for them.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Sometimes, our website or service may have mistakes, such as spelling errors, incorrect information, or missing details about product descriptions, prices, promotions, shipping fees, delivery times, and availability. We have the right to fix any mistakes, update information, or cancel orders if there are any inaccuracies on our website or related sites, even after you have placed your order. We may do this without giving you prior notice.
We are not obligated to update or correct any information on our website or related sites, including prices, unless required by law. Just because there is no specific date for updates or refreshes, it does not mean that all information on our website or related sites has been changed or updated.
SECTION 12 - PROHIBITED USES
The Terms of Service prohibit you from using the site or its content for any illegal purposes, encouraging others to do illegal acts, breaking any laws or regulations, violating our intellectual property rights or the rights of others, discriminating against others based on their gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability, providing false information, uploading viruses or other malicious code that could harm the Service or other websites, collecting personal information of others, engaging in spamming or phishing, using the Service for obscene or immoral purposes, or trying to bypass security features. If you violate any of these rules, we have the right to terminate your use of the Service or any related website.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We cannot assure, depict or guarantee that your utilization of our service will be continuous, prompt, protected or without errors.
We cannot guarantee that the outcomes that can be achieved from utilizing the service will be precise or dependable.
You acknowledge that we may occasionally suspend the service for an indefinite duration or terminate the service at any moment without prior notification to you, and you agree to this.
By using the service, you acknowledge and accept that any risks associated with its use are solely your responsibility. The service, as well as any products or services provided through it, are offered "as is" and "as available" without any guarantees or warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement, unless otherwise stated by us.
Beibeihair, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors will not be held responsible for any harm, loss, demand, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, resulting from your use of any of our services or any products obtained through our services. This includes any claims related to your use of our services or any product, such as errors or omissions in any content, or any loss or damage incurred as a result of using our services or any content (or product) posted, transmitted, or made available through our services, even if we have been advised of the possibility of such damages. However, in some states or jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed, our liability will be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
By using Beibeihair's services, you promise to protect and defend Beibeihair and its related entities, including our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any legal claims or demands made by a third-party. This includes any fees incurred by attorneys. These claims may arise from your failure to follow our Terms of Service or any documents referenced within, or from your violation of any laws or the rights of others.
SECTION 15 - SEVERABILITY
If any part of these Terms of Service is found to be illegal, invalid, or unenforceable, that part will still be enforced to the maximum extent allowed by law. The unenforceable part will be removed from these Terms of Service, but this will not affect the validity or enforceability of any other remaining parts.
SECTION 16 - TERMINATION
Any obligations or liabilities that the parties incurred before the termination date will continue to exist even after this agreement is terminated, and they will remain valid for all purposes.
These Terms of Service will remain in effect until either you or we decide to end them. If you no longer want to use our Services or stop using our site, you can let us know and terminate these Terms of Service.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
If we do not take action to enforce any of the rights or provisions outlined in these Terms of Service, it does not mean that we are giving up those rights or provisions.
By using The Service, you agree to abide by these Terms of Service and any policies or operating rules that we may post on this site. These terms and policies represent the complete agreement between you and us, and they supersede any previous agreements or communications, whether written or oral, between us. This means that any prior versions of the Terms of Service are no longer valid.
If there are any uncertainties or unclear aspects in how these Terms of Service are understood, it should not be automatically assumed that the party who created the terms is at fault.
SECTION 18 - GOVERNING LAW
The laws of the United States will be used to interpret and enforce these Terms of Service, as well as any other agreements we have with you regarding the Services we provide.
SECTION 19 - CHANGES TO TERMS OF SERVICE
At any given moment, you have the ability to examine the most up-to-date edition of the Terms of Service by visiting this webpage.
We hold the authority to modify, replace, or update any portion of these Terms of Service by publishing the changes on our website, as we see fit. It is your duty to periodically check our website for any changes. If you continue to use or access our website or the Service after any changes to these Terms of Service have been posted, you are acknowledging and accepting those changes.
SECTION 20 - CONTACT INFORMATION
If you have any inquiries regarding the Terms of Service, please direct them to info@Beibeihair.com.
SECTION 21 - SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS
User Opt In: Users can receive SMS/MMS mobile messages through the Program by opting in through online or application-based enrollment forms. Regardless of how you joined the Program, you are bound by this Agreement. By participating in the Program, you agree to receive marketing mobile messages at the phone number associated with your opt-in, and you acknowledge that you do not need to give consent to make any purchases from Us. Although you agree to receive messages sent using an autodialer, this does not mean that all of Our mobile messages are sent using an automatic telephone dialing system ("ATDS" or "autodialer"). Message and data rates may apply.
User Opt Out: If you want to stop participating in the Program or no longer agree to this Agreement, you can opt out by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us. We may send you a confirmation message to confirm your decision to opt out. You acknowledge that these are the only reasonable ways to opt out, and that any other methods, such as texting different words or asking our employees to remove you from our list, are not reasonable means of opting out.
Duty to Notify and Indemnify: If you plan to stop using the mobile number that you used to subscribe to the Program, such as canceling your service plan or transferring the number to someone else, you must complete the User Opt Out process before discontinuing the use of the number. You acknowledge that this is an important part of the terms and conditions. If you fail to notify Us of the change and someone else is assigned the number, you will be responsible for any costs or liabilities incurred by Us or any party involved in delivering the mobile messages due to claims brought by the new user. This responsibility and agreement will continue even if you cancel or terminate your participation in any of our Programs.
YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.
Program Description: The Program offers a wide range of content, and users who choose to participate should anticipate receiving messages related to the promotion and sale of both digital and physical products, services, and events.
Cost and Frequency: Please note that standard message and data rates may apply when participating in the Program. The Program includes recurring mobile messages, and you may receive additional mobile messages from us based on your engagement with our content.
Support Instructions: If you need assistance with the Program, please send an email to info@Beibeihair.com. Kindly be informed that utilizing this email address to opt out of the program is not an approved method. Opting out should be done following the procedures outlined above.
MMS Disclosure: In case your mobile device is unable to receive MMS messages, the Program will send SMS TMs (terminating messages).
Our Disclaimer of Warranty: The Program is provided without any guarantees and may not be accessible in all regions or at all times. It may also cease to function if your wireless carrier makes changes to their product, software, or coverage. We are not responsible for any delays or failures in receiving mobile messages related to this Program. The delivery of mobile messages is dependent on the successful transmission from your wireless service provider or network operator, which is beyond our control. T-Mobile cannot be held accountable for mobile messages that are delayed or not delivered.
Participant Requirements: To participate, you need to have your own wireless device that can send and receive messages, be subscribed to a participating wireless carrier, and have text messaging service. However, not all cellular phone providers offer the required service. Please check your phone's capabilities for specific instructions on how to send text messages.
Age Restriction: If you are under the age of thirteen (13), you are not allowed to use or interact with the Platform. If you are between the ages of thirteen (13) and eighteen (18), you must obtain permission from your parent or legal guardian before using or interacting with the Platform. By using or interacting with the Platform, you confirm that you are not under the age of thirteen (13), have obtained permission from your parent or legal guardian if you are between the ages of thirteen (13) and eighteen (18), or are of legal age in your jurisdiction. Additionally, you acknowledge that it is legal in your jurisdiction to use and/or interact with the Platform.
Prohibited Content: By using the Platform, you accept and consent to refrain from transmitting any content that is prohibited. This includes:
- Any activity that involves fraud, slander, defamation, scandal, intimidation, harassment, or stalking;
- Content that is deemed objectionable, such as the use of profanity, obscenity, sexual content, violence, prejudice, animosity, and discrimination based on factors such as race, gender, religion, nationality, disability, sexual orientation, or age;
- Illegally copied software, malicious software such as viruses, worms, Trojan horses, or any other type of harmful code;
- Any item, offering, or advertising that is illegal in the location where it is received;
- Any material that involves or alludes to confidential health data that is safeguarded by either the Health Insurance Portability and Accountability Act ("HIPAA") or the Health Information Technology for Economic and Clinical Health Act ("HITEC" Act);
- Any content that is not allowed by the law in the place where the message is sent is also prohibited.
Dispute Resolution: If there is a disagreement, assertion, or conflict between you and Us, or between you and any other third-party service provider who is helping Us send mobile messages as part of the Program, related to federal or state legal claims, this Agreement, or any breach, termination, enforcement, interpretation, or validity of it, including whether this agreement to arbitrate applies, then the disagreement, assertion, or conflict will be resolved through arbitration in Needham, Massachusetts with one arbitrator, as allowed by law.
The parties have agreed to resolve any disputes through binding arbitration, following the Commercial Arbitration Rules of the American Arbitration Association (AAA) that are currently in effect. The arbitrator will apply the substantive laws of the Federal Judicial Circuit where Beibeihair LLC's main office is located, without considering its conflict of laws rules, unless otherwise stated. Within ten (10) days of receiving an arbitration demand, the parties must jointly select an arbitrator with at least five years of experience and knowledge of the dispute's subject matter. If they cannot agree on an arbitrator, a party may ask the AAA to appoint one who meets the same experience requirement. The arbitrator will decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (FAA) if there is a dispute. The parties also agree that the AAA's Emergency Measures of Protection rules will apply instead of seeking emergency injunctive relief from a court. The arbitrator's decision will be final and binding, and neither party will have the right to appeal except as provided in section 10 of the FAA. Each party will pay its share of the arbitrator's and arbitration administration fees, but the arbitrator may order one party to pay all or part of these fees as part of a well-reasoned decision. The arbitrator can only award attorneys' fees if authorized by statute or contract. The arbitrator cannot award punitive damages, and both parties waive the right to seek or recover punitive damages in any dispute resolved through arbitration. The parties agree to arbitrate individually, and this agreement does not allow for class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. Unless necessary to protect or pursue a legal right, neither party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, it will not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If a dispute proceeds in court instead of arbitration, the parties waive the right to a jury trial. This arbitration provision will remain in effect even if the agreement to participate in any of our Programs is canceled or terminated.
Miscellaneous: You guarantee and affirm to Us that you possess all the essential rights, authority, and power to accept these Terms and fulfill your duties as per this agreement. Furthermore, nothing in this Agreement or the execution of such obligations will result in a violation of any other contract or obligation. The non-exercise of any right provided in this Agreement by either party will not be considered as a waiver of any further rights under this Agreement. If any provision of this Agreement is deemed unenforceable or invalid, it will be restricted or removed to the minimum extent necessary to ensure that this Agreement remains fully enforceable and effective. Any new features, updates, changes, or enhancements to the Program will be subject to this Agreement unless explicitly stated otherwise in writing. We hold the right to modify this Agreement periodically. Any updates to this Agreement will be conveyed to you. You acknowledge your responsibility to review this Agreement periodically and stay informed of any changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as amended.
OTHER TERMS AND CONDITIONS:
Please take the time to carefully read this information as it contains important details regarding your rights and obligations, as well as any limitations or exclusions that may apply to you. We strive to fulfill each order according to your exact specifications, but please note that our natural hair is 100% virgin human hair and comes from individual donors, so we cannot guarantee the exact color or texture of each piece. Our natural hair is available in straight, wavy, or curly patterns, with colors ranging from natural 1b to 2. We may have lighter pieces available upon request, but this cannot be guaranteed. If you are not satisfied with the color or texture of your purchase, you may request a prepaid label to return the hair, and we will do our best to fulfill your request based on our current inventory. However, any future exchanges will be at your own expense.
If you return any unused and original condition product from our KERATIQUE COLLECTION within 30 days of purchase, we will refund the original payment method. However, if you have already installed Keratique, we cannot exchange the product due to the risk of incorrect installation.
If you have purchased BULK HAIR and decide to return it within 30 days of the purchase date, as long as it is unused and in its original condition, we will refund your payment using the original payment method. However, if you have already installed the Bulk Hair, we cannot accept returns due to the risk of incorrect installation, which could cause the hair to become inverted. Therefore, our Product Defective Exchange Policy does not apply to installed Bulk Hair.
Once you purchase any item from the Beibeihair CARE ESSENTIALS COLLECTION and DESIGN ESSENTIAL PRODUCTS, it cannot be returned or exchanged. All sales are considered final.
We require full payment in advance for all orders and accept all major credit cards. When you make an online purchase, your credit card will be charged immediately. It's important to carefully review your order, items, and shipping details before submitting your payment, as once the payment is processed, no changes can be made without canceling the entire order. If you do cancel your order, please note that your bank may hold the authorized funds for up to 5 business days. We cannot control this, so please ensure that your order information is accurate to avoid any issues.
We take credit card fraud and theft of our merchandise very seriously and will pursue legal action to the maximum extent allowed by law. In the event that your billing address differs from your shipping address, we will require you to complete a credit card authorization form and provide supporting documents before we can release your shipment. If this is necessary, one of our representatives will contact you promptly after you have placed your order.
Our shipping hours are Monday through Friday from 9:00 am to 3:30 pm EST. All orders MUST BE received with any necessary supporting documents and approved for fulfillment, including approval from our payment processing company to ship the order, before 3:30 pm in order to be shipped the same day. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected during order placement. PLEASE NOTE: Shipping hours end at 2:30pm on Fridays from Memorial Day until Labor Day.
In the event that a product is not available due to being out of stock or for any other reason that prevents us from fulfilling your order, we will promptly reach out to you to inquire if you would like to receive a replacement item. If a replacement is not satisfactory, you have the option to cancel the sale and we will issue a refund to your credit card for the amount charged.
Kindly take note that the prices, specifications, and availability of our products may change without prior notice. In the event of any typographical, photographic, or specification errors in our products or pricing, we reserve the right to make necessary corrections. Rest assured that we will inform you of any changes or corrections and seek your approval before finalizing your order.
Return & Replacement Policy:
At Beibeihair, we are committed to providing you with the highest level of quality assurance. Our hair is carefully prepared and packaged by our professional team at our factory in India, ensuring that you receive the best possible product. We have a strict process in place to ensure that every order meets our high standards, and we thoroughly inspect each one before shipping it to you. Our top priority is your satisfaction, and we strive to make sure that you are completely happy with your purchase.
Beibeihair reserves the right to occasionally allow returns of certain products or parts of products, except for Wigs, Hair Care Products, Bulk Hair, and Keratique Collection. These returns must meet specific conditions as determined by Beibeihair.
- You can return the item(s) you bought within 30 days from the date of purchase. However, if you request a return after 30 days from the purchase date, we won't be able to accept it.
- To initiate the return process, it is necessary to send the product(s) back to us.
- In case you made a purchase of your product(s) via the internet or by phone, kindly reach out to Client Care at info@Beibeihair.com. Client Care will provide you with a pre-paid UPS label to send back your item(s) to our Corporate offices situated in Massachusetts. Please keep in mind that Beibeihair Boutiques are not authorized to handle returns for online or phone orders, and Corporate cannot process returns for Boutique purchases.
- Please make sure to include all the items you wish to return and your original invoice in the return package.
- The merchandise needs to be in its original state.
- We cannot accept any goods that have been utilized or modified (such as brushed, combed, picked, trimmed, detached from the weft, or subjected to any other form of processing).
- It is necessary for the zip ties and tags to remain unbroken. If any product is received without these intact, it will be sent back to the customer and no refund will be issued.
- Individual units cannot be returned separately from Bundle Deals.
After we receive your item(s) at our main office, we will conduct a thorough inspection. If the product is in its original condition and has not been used, we will refund your payment using the same method of payment. Your refund will be processed within 3 to 5 business days, depending on your bank's processing time.
Beibeihair has a policy that allows customers to exchange defective products within 30 days of purchase. This policy starts from the day of purchase. If you bought the product online or over the phone, you should contact client care at info@Beibeihair.com to report any issues or concerns. If you bought the product at a Beibeihair Boutique, you should contact the boutique where you made the purchase. Please be aware that if you perm, color, lift, rinse, cut, remove hair from the weft, or otherwise process the hair, you will no longer be eligible for the product exchange policy.
Wig Exchanges and Refunds:
Upon receiving your wig, it is mandatory to use the wig cap provided to try it on for size. This is to ensure that the wig remains in its original, unused condition. It is important to keep the original packaging intact and refrain from sewing on the wig or adding any clips or bands. In case the wig does not fit as anticipated, kindly refer to our refund and exchange policy.
If you want to request a refund or exchange, you need to do so within 7 days from the day you bought the wig. We will only accept refunds and exchanges for wigs that are new and unused. You must keep all the original tags and packaging, and provide your original receipt when returning the wig.
If your wig has been modified or if it seems like it has been used, we regret to inform you that we cannot accept any requests for refunds or exchanges. This policy covers a range of actions, such as cutting the wig's lace or hair, removing original tags, and using styling tools like flat irons or hair dryers. We cannot accept refunds or exchanges if the wig has been chemically altered, or if hair products, perfumes, or adhesives have been applied to it. Additionally, any damage to the wig's base, including tears or punctures from sewing needles, will not be eligible for refunds or exchanges.
To ensure a smooth and stress-free ordering experience, we recommend placing your order well in advance of any important deadlines or engagements. This will allow for any unexpected delays that may arise during the shipping process. Our shipping partner, UPS, will provide an estimated delivery date when you place your order. However, please note that we cannot be held responsible for delays caused by inclement weather, holidays, natural disasters, or carrier issues. It's important to keep in mind that holidays are not considered business days and should be factored into your shipping calculations. We trust UPS to deliver your package on time, but unfortunately, we cannot offer reimbursement for shipping charges in the event of a delay. If you have any questions or concerns, please don't hesitate to reach out to us at info@Beibeihair.com.
Failed Deliveries / Refused Shipments / Incorrect Shipping Address:
The primary reason for delays in shipping is due to incomplete or inaccurate address details. To avoid any issues, please double-check that all necessary information (such as apartment number) is included in your order. Your package will be delivered by UPS to the address you provide, so it is crucial that you provide us with the most precise and comprehensive information possible. If any changes need to be made to the address after the shipment has been dispatched, you will be charged a $10 fee by UPS. Please note that we will not issue refunds for shipments that are refused or abandoned.
In the event that a shipment is returned to us because of an incorrect address, you will be required to cover the cost of additional shipping charges. Please note that we will not provide refunds for shipments that are refused or abandoned.
Incorrect Item(s) or Missing Item(s):
If you suspect that your order is incomplete or inaccurate, kindly get in touch with Client Care at info@Beibeihair.com without delay. We regret any inconvenience caused.
In the event that your package tracking number indicates delivery, but you have not received it, kindly search your home and inquire with your neighbors who may have accepted and signed for your item(s). If you are still unable to locate it, please reach out to Client Care immediately at info@Beibeihair.com. We will promptly contact UPS and commence a trace on your package, initiating an investigation. We will either dispatch a replacement or provide a refund for your purchase.
In the event that your package has been delivered but the contents have been lost due to damage, please retain all original packaging and promptly reach out to our Client Care team at info@Beibeihair. We will immediately initiate an investigation with UPS and work to provide you with either a replacement or a refund for your purchase.
Customers from all over the world must provide a credit card authorization form with all necessary documents signed. After placing an order, our Customer Service team will reach out to you to collect this information.
Customs clearance is necessary for International Shipments. The regulations and prerequisites for customs clearance differ depending on the country. The customer is accountable for settling any supplementary taxes, charges, or duties, or for organizing any licenses or exceptional paperwork that may be necessary. All shipments are accompanied by invoices, which is the sole document that will be dispatched with your shipment.
At Beibeihair LLC, we have the authority to modify prices, policies, and procedures as we see fit. We advise you to periodically review this page for any updates.
Limitation of Liability
Beibeihair LLC has limited liability and will not be held responsible for any damages beyond what is stated in this agreement. This includes any issues with product availability or the provision of services and support. Even if advised of potential damages, Beibeihair LLC will not be liable for consequential, special, indirect, or punitive damages, nor will they be held responsible for any claims made by third parties. This limitation of liability applies to both products and services. Customers agree that Beibeihair LLC is not liable for any damages exceeding the total amount paid for the products or services purchased under this agreement.
Copyrights, And Other Rights:
Beibeihair LLC has a limited liability policy that only covers the remedies outlined in their agreement. This means that they are not responsible for any damages that may occur due to unavailable products or lack of services and support. Additionally, they will not be held liable for any consequential, special, indirect, or punitive damages, even if they were warned of the possibility of such damages. They will also not be held responsible for any claims made by third parties, except as stated in the agreement. This policy applies to both products and services. Customers must agree that Beibeihair LLC is not liable for any damages beyond the amount paid for the products or services purchased under this agreement.
Beibeihair LLC has limited liability for any issues related to their products or services. They will not be held responsible for any damages beyond what is stated in this agreement, including the unavailability of products or support. Even if they are warned of potential damages, they will not be liable for consequential, special, indirect, or punitive damages. This applies to both products and services. If a customer experiences any issues related to their purchase, Beibeihair LLC will only be responsible for damages up to the amount paid by the customer for the product or service.
Any communication or material you send to the Beibeihair site, whether electronically or otherwise, including data, questions, comments, suggestions, or submissions, will not be treated as confidential or proprietary, except for your personal information. Beibeihair may use anything you send for any purpose, including modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to Beibeihair, you give up any copyrights, "moral" rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material. Beibeihair is free to use any ideas, concepts, techniques, or know-how contained in any communication you send to the Beibeihair site for any purpose whatsoever, including developing, manufacturing, and marketing products and services, without obligation of any kind.
Only certain discounted products are eligible for returns. If you made a purchase at a promotional event, in-store event, or online at Beibeihair.com using a Promotional (Promo) Code, Beibeihair Pink Certificate, or any other discounting method provided by Beibeihair, LLC, you can return the item within 30 calendar days from the date of purchase. If you purchased an item on sale, you can also return it within 30 calendar days and apply the sale promotion to a new order if applicable. For instance, if you bought Pure Curly hair on sale and want to exchange it for another length of Pure Curly, you can get the sale price on the new order. However, if you return the Pure Curly hair for Pure Straight, the discount will not apply. Purchases made at trade shows or received as prizes or for compensatory purposes are not eligible for returns. Sample sale items are FINAL SALE and cannot be returned for a refund.
Clients who have obtained products through a promotional contest or event are not allowed to make returns, replacements or exchanges. Additionally, hair acquired through a compensation contract from any Beibeihair department cannot be returned, replaced or exchanged.
Beibeihair has the authority to approve or reject any sale, and no sale can be considered final until it has been approved by Beibeihair. The decision to approve or reject a sale is solely at the discretion of Beibeihair.
At any given time, Beibeihair, LLC. holds the authority to modify or terminate any program without prior notification.
In case you require additional information regarding our Terms and Conditions or have any queries, kindly reach out to us via email at info@Beibeihair.com.
Global Policies and Membership Terms:
When you become a member of Beibeihair Rewards, you are acknowledging and accepting Beibeihair's worldwide terms and conditions. Specific policies, terms, and conditions for the program can be found below.
Right to Terminate Program and Points:
Beibeihair has the authority to dismiss any member from Beibeihair Rewards without providing any justification. Additionally, Beibeihair has the power to terminate the Beibeihair Rewards program at any given moment. The points earned by a user may be taken away at any time. If any user is found to be engaging in suspicious activity, automation, or any other form of abuse of Beibeihair Rewards, they will be expelled from the program and any points or rewards will be revoked.
To earn referral points, the initial purchase made by a new customer must be at least $170.
Combining Reward Points:
It is not possible to use multiple Beibeihair Rewards coupons or prizes in a single transaction. However, if specified, certain promotions and Bundle Deals can be combined with reward coupons. It is important to note that reward coupons cannot be used on Remix Bundle Deals. Additionally, Beibeihair Rewards birthday coupons cannot be combined with other promotions or offers, but can be used in conjunction with other Beibeihair Rewards flat discounts based on dollar amounts.
Beibeihair has the authority to modify the terms, specifics, rewards, and/or benefits of any unused or unclaimed coupon at any given time. While reward coupons typically do not have an expiration date, Beibeihair may choose to impose one on any code or reward at its own discretion.
The free shipping offer is only valid for U.S. Domestic Ground Shipping. To be eligible, the order subtotal must be $200 or more after any discounts have been applied, but before taxes are added.